AMC & Ongoing Support
We act as your long-term Salesforce partner - giving you a dedicated certified team, proactive monitoring, and reliable support you can depend on.
What's Included
Dedicated Certified Resource
A Salesforce-certified professional assigned exclusively to your account.
SLA-Backed Issue Resolution
Defined response and resolution times you can count on.
Feature Updates & Enhancements
Regular incremental improvements to keep your org evolving.
Release Impact Reviews
Proactive analysis of every Salesforce release affecting your setup.
Post-Deployment Audits
Thorough checks after every change to ensure system stability.
User Training & Onboarding
Get new users up to speed quickly and confidently.
Quarterly Health Checks
Regular reviews of your org performance, usage, and hygiene.
Dedicated Account Manager
A single point of contact for all queries, escalations, and strategic planning.
How It Works
Onboarding
We audit your org, understand your setup, and assign your dedicated resource.
Monitoring
Continuous monitoring for performance issues, limits, and anomalies.
Issue Resolution
Fast triage and resolution within agreed SLA timeframes.
Continuous Improvement
Quarterly reviews and planned enhancements to keep you ahead.
Onboarding
We audit your org, understand your setup, and assign your dedicated resource.
Monitoring
Continuous monitoring for performance issues, limits, and anomalies.
Issue Resolution
Fast triage and resolution within agreed SLA timeframes.
Continuous Improvement
Quarterly reviews and planned enhancements to keep you ahead.
Why Exceller Tech?
Long-Term Partnership
We become an extension of your team - not just a helpdesk.
SLA-Backed Response
Defined and accountable response times, every time.
Certified-Only Team
Every resource working on your org holds active Salesforce certifications.
Release-Aware Support
We proactively manage every Salesforce release cycle for you.
Ready for peace-of-mind support?
Talk to us about an AMC plan tailored to your Salesforce org.
Contact Us